Association of Chartered Certified Accountants (ACCA) Certification Practice Test

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Who is primarily associated with the Human Relations School of management?

  1. Frederick Taylor

  2. Elton Mayo

  3. Henri Fayol

  4. Douglas McGregor

The correct answer is: Elton Mayo

Elton Mayo is primarily associated with the Human Relations School of management due to his pivotal role in advocating the importance of social relations and employee morale in the workplace. His research, particularly the Hawthorne Studies conducted in the 1920s and 1930s, demonstrated how social factors, such as relationships among workers and between workers and supervisors, significantly influence productivity and job satisfaction. Mayo's work highlighted that employees are motivated not just by monetary incentives but also by their social needs and the emotional aspects of work. This understanding laid the foundation for the Human Relations movement, which shifted management's focus towards the importance of people and their interactions within organizations.