Association of Chartered Certified Accountants (ACCA) Certification Practice Test

Which of Mintzberg's managerial roles includes figurehead, liaison and leader roles?

1. Informational role

2. Interpersonal role

3. Decisional role

4. Strategic role

The correct answer is: Interpersonal role

The interpersonal role described by Mintzberg encompasses the figurehead, liaison, and leader roles, which are essential components of how managers interact with others within and outside the organization. As a figurehead, a manager represents the organization in a ceremonial capacity, engaging in social, legal, and ceremonial activities that establish a presence and signify the authority of the organization. This role emphasizes the symbolic aspect of management, where the manager serves as a face for the organization. The liaison aspect of the interpersonal role involves networking and building relationships. Managers must connect with various stakeholders, establishing and maintaining relationships that facilitate communication and cooperation. This networking is crucial for accessing information and resources that can enhance the effectiveness of the organization. Lastly, as a leader, the manager influences, motivates, and guides employees towards achieving the organization's objectives. This role includes making decisions about how to inspire and support team members, shaping the workplace culture, and fostering an environment conducive to productivity and collaboration. The other options—informational, decisional, and strategic roles—do not exclusively incorporate the aspects of representation, networking, and leadership that are fundamental to interpersonal interactions. These roles focus more on processing information, making decisions, and long-term planning, respectively, rather than the direct interaction and relationship-building