Association of Chartered Certified Accountants (ACCA) Certification Practice Test

Which method of communication in business involves direct spoken words?

1. Non-verbal communication

2. Report communication

3. Verbal communication

4. File communication

The correct answer is: Verbal communication

Verbal communication is the method of communication in business that involves the direct use of spoken words. This form of communication is essential in various business settings, such as meetings, negotiations, and presentations, where clear and immediate interaction between individuals is required. Verbal communication allows individuals to convey their thoughts, ideas, and emotions effectively and facilitates real-time feedback, enabling participants to clarify misunderstandings and enhance collaboration. It can take place in person or through various mediums, including phone conversations, video conferences, and voice messages. In contrast, non-verbal communication focuses on body language, gestures, facial expressions, and tone of voice without spoken words. Report communication involves written documentation, such as memos, reports, and emails, which is not direct spoken interaction. File communication refers to the storage and sharing of documents electronically, again lacking the direct spoken component. Thus, verbal communication distinctly stands out as the method involving direct spoken words.