Association of Chartered Certified Accountants (ACCA) Certification Practice Test

What role do managers in the middle line fulfill in Mintzberg's framework?

1. They perform basic operational tasks

2. They coordinate between the strategic apex and operating core

3. They standardize operational activities

4. They lead public relations efforts

The correct answer is: They coordinate between the strategic apex and operating core

In Mintzberg's framework, middle-line managers play a crucial role in bridging the gap between the strategic apex (top management) and the operating core (frontline employees). They are responsible for translating the strategic objectives set by top management into actionable plans for the operational level. This involves communicating strategic directives and ensuring that the operational core understands and executes them effectively. Middle-line managers also serve as a conduit of information, providing feedback from the operational level back to the top management. This two-way communication ensures that decisions made at the strategic level are informed by the realities of the operational environment, allowing for adjustments and better alignment of goals. This unique position enables middle managers to coordinate activities across different levels of the organization, ensuring cohesive operation while maintaining a focus on the overall strategic objectives. Their role is vital to the successful implementation of the organization’s strategy and achieving organizational goals.