Association of Chartered Certified Accountants (ACCA) Certification Practice Test

What is a characteristic of planners within the technostructure?

1. Ensuring employee cohesion

2. Standardizing operations and procedures

3. Delegating tasks to support staff

4. Conducting public relations

The correct answer is: Standardizing operations and procedures

Planners within the technostructure play a critical role in creating and maintaining standardized operations and procedures. This characteristic is essential because standardization helps ensure consistency and efficiency across an organization's processes. By establishing specific procedures, planners can facilitate uniformity in tasks, reduce variability, and improve the quality of output. This standardization not only aids in streamlining operations but also supports strategic objectives by aligning various functions within the organization. The other choices focus on different roles that may not be directly linked to the unique responsibilities of planners in the technostructure. While ensuring employee cohesion is important for overall organizational health, it is typically the role of human resources or team leaders rather than planners. Similarly, delegating tasks to support staff pertains more to line management roles, which deal with day-to-day operations. Conducting public relations is associated with marketing or communications departments, emphasizing outreach and reputation rather than the procedural focus of planners. Overall, the emphasis on standardizing operations and procedures aligns with the planners' objective of creating a structured and efficient organizational framework.