Association of Chartered Certified Accountants (ACCA) Certification Practice Test

What characterizes the support staff in an organization according to Mintzberg’s framework?

1. They standardize production processes

2. They perform essential frontline services

3. They analyze organizational activities

4. They operate separately from the operating core

The correct answer is: They operate separately from the operating core

Support staff in an organization, as described by Mintzberg’s framework, are characterized by their operational separation from the operating core while still playing a crucial role in supporting the organization's overall functionality. This support staff includes functions like human resources, IT, and administrative services, which are essential for the efficient operation of the primary activities carried out by the operating core. Their role is distinct because they do not directly engage in the main production or service delivery processes but rather provide essential resources, services, or expertise that facilitate these operations. This separation allows them to focus on optimizing support services without being entangled in the daily production activities, ensuring that the operating core can function effectively. While the other choices suggest various roles and functions within an organization, they do not accurately capture the essence of the support staff's unique position and function within Mintzberg’s model.