Association of Chartered Certified Accountants (ACCA) Certification Practice Test

What are support activities in the value chain primarily concerned with?

1. Marketing and sales

2. Service delivery

3. Company infrastructure

4. Customer outreach

The correct answer is: Company infrastructure

Support activities in the value chain are primarily concerned with enhancing the effectiveness and efficiency of primary activities, thereby facilitating overall operations and strategic objectives within a company. Company infrastructure includes a range of functions such as finance, accounting, quality control, and management, which are essential for establishing an effective organizational framework. These activities do not directly deliver products or services but provide the necessary background support that enables the primary activities—such as production, marketing, and customer service—to function optimally. This infrastructure helps ensure resources are managed efficiently, necessary funding is secured, and appropriate systems and policies are in place, all of which contribute to the operational success of the organization. Other activities listed, such as marketing and sales, service delivery, and customer outreach, are classified as primary activities in the value chain. These directly relate to value creation, whereas support activities like company infrastructure underpin and facilitate these core functions.