Association of Chartered Certified Accountants (ACCA) Certification Practice Test

Symptoms of weak office procedures can include?

1. Comprehensive training for new employees

2. Arguments over job functions

3. Regular internal audits

4. Well-documented processes

The correct answer is: Arguments over job functions

Weak office procedures can manifest through arguments over job functions, indicating a lack of clarity in roles and responsibilities among staff members. When procedures are not clearly defined, employees may have different interpretations of their duties, leading to overlaps or gaps in responsibilities. This can create confusion, frustration, and conflicts as individuals may feel that others are stepping on their toes or that they are being unfairly burdened with tasks. Clear and effective procedures help delineate job functions, thereby minimizing disagreements and fostering a more harmonious work environment. In contrast, options emphasizing comprehensive training, regular internal audits, and well-documented processes are indicative of strong office procedures. Comprehensive training ensures that all employees understand their roles and the processes they need to follow, while regular internal audits help identify areas for improvement and adherence to established procedures. Well-documented processes provide a clear framework that standardizes tasks, which reduces the chances of arguments over functions.