Association of Chartered Certified Accountants (ACCA) Certification Practice Test

According to Herzberg's theory of motivation, what is the result of poor hygiene factors?

1. Increased motivation and satisfaction

2. Job dissatisfaction

3. High employee engagement

4. Improved organizational culture

The correct answer is: Job dissatisfaction

According to Herzberg's theory of motivation, poor hygiene factors lead to job dissatisfaction. Hygiene factors refer to elements such as salary, company policies, working conditions, and relationships with coworkers that can prevent dissatisfaction but do not necessarily lead to higher motivation. When these factors are lacking or inadequate, employees can feel dissatisfied with their work environment, even if they may still be able to perform their tasks effectively. In contrast, motivation factors, such as achievement, recognition, and the nature of the work itself, contribute to higher levels of job satisfaction and motivation. However, the absence of sufficient hygiene factors can create an environment where dissatisfaction is prevalent, ultimately impacting morale and performance negatively. Thus, recognizing and addressing hygiene factors is crucial for organizations aiming to improve overall employee satisfaction and productivity.